Attaching Files to a Ticket

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Attaching Files to a Ticket

Here's how to attach Files to a Ticket, because, as you will see, sometimes we want to attach a files to a ticket. For instance, a photo of property damage, a screen shot of a web site error, or a Microsoft doc file that was sent to us by a customer. Once the ticket is created, log in and look at the details of the ticket. To associate a file, photo, or other attachment to the ticket:

  1. Find the link called "Attachments: None (Upload attachment)", near the top and under the main comments of the ticket. NOTE: If the ticket already has attachments, then "None" from above will not appear, and in it's place will be the name of the file that is already attached to the ticket.
  2. Click on the link word "(Upload attachment)". This will take you to the file upload area.
  3. Press the button "browse". This will enable you to locate the file on your hard drive.
  4. Locate the file on your hard drive using your operating system's standard feature for finding files. Press "save" (on microsoft Windows).
  5. Next, give the attachment a descriptive name in the box labled "name". The more details the better. IMPORTANT, do NOT leave that field blank -- put something there. For instance, "Screen Shot from Mac v.9.25 on IE 5.002", "Photo of damaged roof on Unit 1245 at Victoria Place, or "Proposal presentation letter from Mary Duncun."
  6. Finally, press "add."

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