Permissions
Gnosio : Manual : User Manual : Permissions
Permissions are allocated to team members based on their role in the team.
Administrator
Manager
- Create tickets
- View all tickets
- Add comments to any tickets
- Fix/close all tickets
- Expert form for creating tickets
- Default project view is my assigned tickets
- Can be assigned to a ticket
- Can assign users to tickets
- View web pages
- Edit web pages
- View team membership list
Vendor
- Create tickets
- View all tickets
- Add comments to tickets created by self
- Fix tickets created by self
- Expert form for creating tickets
- Default project view is all tickets
- Cannot be assigned to a ticket
- Cannot assign users to tickets
- View web pages
- Cannot edit web pages
- View team membership list
Director
- Create tickets
- View all tickets
- Add comments to tickets created by self
- Fix tickets created by self
- Expert form for creating tickets
- Default project view is all tickets
- Cannot be assigned to a ticket
- Cannot assign users to tickets
- View web pages
- Cannot edit web pages
- View team membership list
Owner
- Create tickets in Incoming team
- View tickets created by self
- Add comments to tickets created by self
- Fix tickets created by self
- Special form for creating tickets
- Default project view is my tickets
- Cannot be assigned to a ticket
- Cannot assign users to tickets
- View web pages
- Cannot edit web pages
- Cannot view team membership list
Tenant
- Create tickets in Incoming team
- View tickets created by self
- Add comments to tickets created by self
- Fix tickets created by self
- Special form for creating tickets
- Default project view is my tickets
- Cannot be assigned to a ticket
- Cannot assign users to tickets
- Cannot view web pages
- Cannot edit web pages
- Cannot view team membership list
No role in team
- Create tickets in Incoming tickets
- View tickets created by self
- Fix tickets created by self
- Add comments to tickets created by self
Permissions not linked to team roles
To view ticket tracker reports, a
user must be in the Employees group.
To view the intranet user must be a member of
the Authorized Users group. To add new customer to the intranet
database, a user must be a member of the Intranet Administration
group.
To create new teams, a user must be a Site Wide Administrator.
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