What is the ideal Gnosio process?
The ideal Gnosio Process goes like this:
* A customer goes to the web site and fills in a repair request form, or sends and email to support.
* The information automatically gets logged into Gnosio and the property manager is automatically alerted by email.
* The property manager looks at the information, adds some comments about what needs to be done, and assignes a contractor to the task.
* Gnosio automatically alerts contractor with the problem, and Gnosio automatically alerts the customer that someone is coming out to fix the issue
* When the contractor fixes the issue, they respond to the email they got from Gnosio, and mention that the issue is finished or fixed. The customer gets an email alerting them that it is fixed.
* The manager returns to the ticket at the end of the day and closes it, the customer gets a friendly email which asks "let us know if there are any other issues, and please fill out this customer satisfaction survey."
What is your current process?
Do you have a simple set way of doing things? Is there a central log of what has been done by your company? When services are logged, in fact, is it more likely to occur in a notebook, a stick it note, or in an old email? Will it be logged in an excel or a database? Do you have a more modern or efficent way of tracking and satisfying your customer's requests?