Gnosio user manual

The user manual is for end users of the Gnosio Ticket Tracker.

General

• Logging In
• Forgotten Password?
• Browser settings for Optimal usage
• What is the ideal way to use Gnosio?
• Who uses Gnosio?
• Permissions

• Lesson One
• User-triggered email notifications
• Automatic email notifications
• Creating tickets by email
• Replying to ticket notification emails
• When to comment on a ticket
• What details go on a ticket?
• What is the lifecycle of a ticket?
• How to change the status of a ticket?
• Closing tickets
• Uploading and attaching files to tickets

• Using the workorder module
• Generating mailing labels
• Logging into the free workorder system for the first time

• Uploading Files To The Team Web Pages
• Changing a properties Home page

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