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More Facts
Ticket Tracker
Home Page Module
Work Order Module
Time Tracking
Centralized Calendar
Sales Pipe-Line
Intranet
Accounting

Gnosio Applications

Gnosio is a large set of pre-packaged and ready-to-use applications which are customizable, safe and tested. Our very advanced web toolkit is used by a number of high-profile sites and companies. It's a multi-user, multi-group internet application, which means that many different people can use it, and they all see different views of the information, depending on which group they are in.

Features of the Gnosio Ticket Tracker

The Gnosio Ticket Tracker enables property managers to track their customers' requests as tickets in a database. Each property under management has a team of people who can view the tickets. A typical team for a property managment company would include the managers, the administrative assistants, the board of director, key vendors, and the tennants.
  • Tracks customers' issues
    You can track all your customers' issues, as tickets in the central database.

  • Works with any web browser
    All you need to use the system is a web browser and internet connection.

  • Log in security
    You must log in to view, edit, or create tickets. Your email address is your login name, so you'll never forget it. If you forget your password, you can ask Gnosio to email the password to the address you use to log in. If you are the only one who uses your computer, you ask Gnosio to set a cookie so you don't have to log in every time.

  • Permissions
    You can assign users to one or more teams that determine which tickets they can view. Within a team you can grant different levels of access to administrators, internal users and external users.

  • Email notification
    When you are assigned to a ticket, the system notifies you by email. Simply responding to the email will add your feedback to the ticket. Whenever another user does something noteworthy to that ticket, you are notified. Your customer, who created the ticket from your web site, also is notified by email as the status changes. You can disable email notification on a ticket by ticket basis.

  • Report generation
    You can view many different reports including: how quickly issues are resolved, how many issues have been logged for each property and how many jobs have been done by each of your contractors.

  • Ticket Details
    Each ticket has fields for severity, status, repair type, project, and deadline. Administrators can even add custom fields so that additional custom data can be collected when a ticket is created or modified. Gnosio automatically notifies each manager of all overdue tickets which are assigned to them in a single email every morning.

  • Change History
    At any time, you can view all the events that have happened in a ticket -- who started it, who assigned it to whom, who added comments, when was email sent to whom.

  • Cross Reference
    If tickets are related then you can link them together or cross reference them.

  • Change Project
    If a ticket is accidently assigned to the wrong property, an administrator can easily move the ticket to the proper place.

  • Assign Tickets
    You can assign a ticket to any user on the team who has at least an "internal" access. Typically, this is managers, vendors and assistants.

  • New Tickets and New Users By Email
    Sending an email can start a new ticket and even add a new user to the system. For instance, when you send an email to support@gnosio.com, our internal ticket tracker looks to see if your email is already known to our system. If not, then Gnosio adds you as a new user and sends you email with your password information. If you are a member already, then Gnosio will know that and log your request to the right team.

  • Sort Tickets
    Sort tickets by ticket number, team, status, severity, assigni, deadline, or subject -- in decending or accending order. Also sort by repair type, repair assignement, status, or creation time. You can sort all these for every team that you're in at once, or you can sort all these ways on a team by team basis.

  • Scales to over 15,000 tickets!
    The Gnosio ticket tracker has been used by ArtsDigita as they logged 16,000 issues while developing their software.

  • Upgrades Automatically
    As with most hosted applications, you never pay for upgrades, hosting, maintenance or upkeep of the servers. You never need to buy any hardware or software, all you need is a computer with a web browser.

  • Backups
    Your data is backed up every hour on a separate computer. In the unlikely event that your data is lost, we can quickly recover to the last backup.

  • Three level ticket lifeline
    Each ticket has multipal status levels.
    open -- > fixed --> close

  • DNS and your own server
    We handle DNS for your ticket tracker. On your web site, if you have one, you simply link to our server. For instance, if you're company is called "Acme Management", then your ticket tracker might have the following web address:
    http://acme.gnosio.com/
    Somewhere on your web site, you link a service request button to that URL.
    The reason we do not allow our customers to handle DNS (for instance, point a domain like http://service.acme.com/ to our server) is so we safe guard the unlikely event of system failure because we will remain enabled to quickly point DNS to a new secure machine when necessary.)

Community Home Page Module

This feature set allows each community or building to have it's own private and public web site. The area contains maps, CC&Rs, Board Meeting Minutes, archetectechtual drawings, photos, and information about how to book community shared spaces.
  • Forum
    A convienent way for memebers of the community to discuss important issues in a forum.

  • Log in
    Each member of the community must log in to view private parts of the community web site.

  • Web site maintenance
    It is easy for anyone with access to modify files in the web site.

  • Community Calendar
    Members of the community can book time in the community areas and see if the areas are available.

Features of the Work Order System

The Gnosio work order functionality makes it very simple to turn a customer's request into a work order. A vendor database is combined with the customer's database.
  • Vendor Information
    Each vendor's contact information, insurance number, federal tax id, and hourly or fixed rate is stored.

  • Permission to Enter
    Information on how, when and if it is allowed for the vendor to enter the unit or complex.

  • Job Status
    The job status function enables each work order to keep information ranging from "complete", to "incomplete because of ____________", to "will return to complete on _______________", or "Outside Professional Assistance Required", and "maintenance performed by."

  • Costs of Repairs
    Cost functionality allows tracking of total hours, costs of labor, costs of material, and total repair costs.

  • Work Authorized By
    This feature stamps the work order with the person who authorized the work.

Time Tracking and Profitablity Evaluation

Staff is enabled to log hours spent on different projects or properties. They comment at the end of each day. This results in the ability to track which properties take the most time and which employees are most efficient.
  • Easy Calendar Style Entry
    Managers, assistants, customer service representitives, accountants and all staff get their own easy calendar style data entry screen. They each log hours every day.

  • Hours Logged by Property
    Each hour can be logged and associated to a specific property.

  • Comments on Hours Spent
    Each staff can comment and add details about the time they are logging.

  • Bill the Hours by Setting a Rate
    Each hour can be billed or not billed, and the rate can be set on a project by project basis.

  • View Hours on All Projects or Property
    Each staff memeber can easily see which properties or projects take up most of their time. Each staff can then see the details of how their time was spent on a property by property basis -- and they can print it out and take it to board meetings.

  • View Hours spent on All Properties by Everyone
    Certain employees can be given access to view all hours spent on all properties by everyone. Here the boss can be given the ability to make profitablity evaluations on each property. A list of each property with a total number of hours spent on each property is given. A breakdown of these hours is given so the boss can see which staff logged these hours. Finally, complete details of these hours can be printed and taken to board meetings. Will this help explain why you want to raise their rates?

  • View Hours Logged by Staff
    The boss or upper management is given the access to view hours spent by specific staff. All details of where and when this time was logged, plus the full details of what was done is given.

Central Calendar

This is simply a company wide calendar. Each staff memeber can log when they are away from the office on vacation, illness, or personal business. Meetings can be scheduled and it makes it easier to find out who is busy when.
  • Calendar Layout
    The calendar has a typical monthly calendar layout. Each staff member has their own. Other people's events are descretely indicated on each calendar. Standard navigation enables a user to navigate to different years, months, weeks, or days.
  • Add a Meeting or Event
    Each calendar entry has fields for title, details, date, additional contact information, and event location. The software is programmed to give specific prominence to events which are close to specific staff. To ensure that users get relevant and accurate information, events can be sorted by each of these fields or viewed in calendar layout.
  • Calendar Administration
    An administrative tool allows the user to move meetings, cancel them, delete them, or assign other staff to the meetings.

Sales Pipe-Line

All customers -- past, present, or future -- are tracked in the customer database.
  • Customer Name and Details
    Each customer or potential customer is given a name and details about the customer.
  • Contact Correspondence
    Each correspondence or bid can be uploaded and associated with each Customer. This will make it easy to store and find out what you proposed or bidded last time, what they said back to you, and other details or strategy reviews about the potential customer.
  • Contact Information
    Multiple contacts can be associated with each customer. Each contact has fields for address, two email addresses, title, four phone numbers, birthday reminder, and a general field for notes.
  • Primary Contact
    Each customer can be assigned one primary contact, and there is functionality to change the primary contact or to remove the contact entirly.
  • File Storage
    Photos of the customer's property, or Microsoft word documents, proposals, or PDF files can be uploaded and associated with the customer.
  • Employee Association
    Specific employees can be associated with each customer or potential customer.
  • Sort by Status
    All customers and potential customers can be sorted by specific status: Current | Inquiries | Creating Bid | Bid out | Bid and Lost | Past | Declined | Non-converted | Potential | All

Intranet

Each employee or staff member is given a workspace designed to increase productivity. This is where they interface with some of the tools and features outlined above, i.e. logging hours, calendar, sales pipe-line, and ticket trackers. The following features are also accessed from this intranet workspace.
  • Company Wide Newsletter
    Company news is prominently displayed and it becomes easy to keep all employees informed of new company developments or mile-stones.
  • Employees and Org. Chart
    A list of all staff, their contact information, email, and phone numbers can be sorted by any of these fields. Portaits and photos can be uploaded. Groups can be established. Employees can be contacted via email in one click. Plus, the employees can be organized into an Org. Chart so that it is easy to see who manages who.
  • Offices
    Different offices can be listed so that everyone can easily see where each office is, who works there, and what the contact information for that office is.
  • Partners
    This is a database for information about the partners of the business, and it tracks who is in the process of becoming partner.
  • Procedures
    Employees are enabled and encoraged to keep company procedures in this space. For instance, a list of things to do to lock up the office would be one example of a procedure. How to write a monthly status report might be another example of a procedure. Any staff can start and create a procedure. Specific staff can be authorized to do specific procedure and disallowed to do others.
  • Private Address Book
    Each staff is empowered to keep a private address book for contacts and contact information that is relevent to only that employee.
  • Discussion Groups
    Company wide discussion groups can be held on the intranet. These are standard forums or email lists where groups of employees (or even customers) can be given access to discuss specific topics. All the communications are archieved and accessed from the intranet.
  • Status Reports
    Monthly status reports for each property or customer are kept here so that it is easy for anyone to see the current status of each property.
  • Public Information
    With one click, each staff memeber can see ALL information that they have inputted into the entire Gnosio system -- tickets, hours logged, communications with customers, posts in the forum, company news, procedures that they have written.
  • HR Information
    This is a database for HR information about each employee -- salary, years working, SSN, contact information, birthdate, marrage status, and other W-2 informations. Each employee can only see their personal information. The are enabled to edit this information as it changes.
  • Work Absences
    Each employee is easily able to input when they will be absent and why. This information is automatically added to calendars throughout the intranet.
  • Your Alerts
    Employees are empowered to be alerted when specific events occur -- when new customers are won, when people post to specific forums, when people go on vacation. The employee is empowered to turn these alerts on or off as needed.
  • Change Password
    Each employee can change the password needed to access the intranet and all the Gnosio features from this workspace.
  • Upload Portrait
    Each employee is given access to upload a photo, to make a title for the photo, and to add details (optional) about the story behind the photo. Users can upload favorite file, a scanned JPEG or GIF, from a desktop computer system. Other users on the intranet can view these files.

Accounting

The accounting module will be ready on January 1st, 2002. This module will allow the user the following functionality.
  • Double Entry Accounting
    This will be a standard double entry accounting specific for the needs of a property management company.


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