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What problem does Gnosio solve?
Here is how Gnosio helps you manage properties:
- Time is saved because information is always found in Gnosio's central database. Kevin Wiley, an HOA manager in San Francisco says, "Board meetings that used to take 2 hours are now reduced to 1 hour. I ask the directors to view the status of all requests online before the meeting. So less time is spent updating directors on status." Your staff manages more properties with Gnosio!
- Increase your portfolio because of customer satisfaction and referals. Gnosio is a customer relationship managment strategy, and when used well, will result in happy clients.
- Reduce incoming calls. Even if only 25% of your customers use email, that is 25% fewer phone calls that you will receive. With Gnosio, you don't have to type in details about your work orders because your customers will start providing details directly into Gnosio.
- Gnosio makes monthly statement abstracts extremely easy to provide. It is much easier to prepare for meetings and to demonstrate the status on outstanding issues.
- Save money because reports show all jobs done by each contractor. See who consistently provides good value. Match your reports against your contractor's invoices and verify that you only pay for work that has been completed.
- Raise your rates easily because Gnosio demonstrate all work you have done for a customer. You quickly discover which customers take up most of your time. Your customers quickly see they get their money worth.
- Reduce shouting matches because all requests and follow-ups are time stamped and it's easy to verify what happened and when.
- Go on vacation with peace of mind that someone can take over all your issues. It's easy for one manager to cover for another with Gnosio. Heck, you can even check up on your business from that internet cafe in Cozumel.
- Our customers say, "Gnosio is like having an additional administrative assistant at half the price."
- Your administrative staff are empowered to provide more assistance to customers when your managers are away. Your telephone receptionists become assistant managers because they have the information to help any customer with specific issues. This frees time so your property managers can help new customers.
- Your staff are empowered to work from home at night and when they are away from the office in general.
- You get fewer calls because customers see what is going on without bugging you. Every customer can check the status of all problems in their property from their own computer.
- See who's slacking. You track your teams performance. You see how quickly issues get resolved. You measure improvements your organization is making. You use this data in individual performance reviews.
- Reduce the stress of worker turn-over. When one manager leaves (or is asked to leave) you have a record of all the issues the employee was working on. You retain continuity with the customer because the next manager seemlessly take over the outstanding issues.
- Log the time spent on emergencies. When it turns out that the emergency was caused by the property next door -- you will quickly and easily be able to claim and justify your time to their insurance agency.
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